Latest News | customer relationship management

AI is rapidly transforming the way companies sell to their customers. In this article we explore how this sales and…

The telecom industry is inherently data-rich, given the sheer number of voice, messaging and data sessions, and various user transactions…

Telcos stand at a crossroads. Their markets are, by and large, fully penetrated, forcing established competitors into increasingly zero-sum battles…

Vodafone customers can enjoy an array of discounts and treats with VeryMe Rewards this February. From today, customers can redeem…

Frontier last Thursday revealed that it has reduced more than 2 million customer service phone calls by improving operations and…

"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly,…

The pandemic completely transformed the way we work and how modern IT leaders will view network and security, likely forever.…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

According to Zendesk, nearly 50 percent of consumers say their support interactions have grown more frustrating over the last year.…