Latest News | Customer Experience Management (CEM)

AI is rapidly transforming the way companies sell to their customers. In this article we explore how this sales and…

The telecom industry is inherently data-rich, given the sheer number of voice, messaging and data sessions, and various user transactions…

Customer experience increasingly determines a company’s competitive edge in their field – and the telecommunications industry is no exception. Indeed,…

Adtran announced that GLDS’s customer management and billing platform, BroadHub®, is now integrated with Adtran’s Mosaic CP and its SDX…

e& enterprise have announced a partnership with NICE to collaborate on its cutting-edge CX capabilities and Contact Centre as a…

Cognizant announced a five-year strategic partnership with Telstra as part of the Australian telecommunications and technology company's strategy for growth.…

Boingo Wireless, a leading provider of 5G and Wi-Fi connectivity solutions, has been selected as the exclusive 5G wireless infrastructure…

In 2023, companies leaned into technologies like generative AI to improve efficiencies and enhance the customer experience. New technology is…

Centric Infrastructure Group, a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to…